Skip links



Quality Statement

Our families, children and team members are the best people to tell us how well we are doing, so we ask them! We use this information to produce a Quality Statement and to review what has been happening over the past year.



Our Latest Quality Statement for Osbourne Lodge Nursery (2023) 

Thank you all for taking the time to complete the questionnaires we sent out; we had 59 responses, over 2 thirds of our customers.

The comments have been amazing, and the staff are thrilled. A positive comment goes such a long way and we really do welcome your opinions, they help us to shape the future of the nursery and continually improve. We are thankful for all of our lovely new families this past year as well as our wonderful existing families.

We are so pleased that 100% of the replies stated our service meets your needs and 100% stated you are either very satisfied or extremely satisfied with our nursery. This is exceptionally good to hear with 97.5% very or extremely likely to recommend our service to family and friends.

The majority of your comments rated our responsiveness to questions or concerns as very (17.5%) and extremely (80%) responsive and a massive 92.5% rated staff interactions as excellent and 5% above average. These stats make the hard work and dedication to upholding our values feel appreciated and recognised. This past year we have tried to help, accommodate and adapt to changing needs and demands on the service. We are so pleased to have served you all so well.

Quality of learning and play opportunities was rated very well – very high quality by 87.5% and high quality by 12.5%. We are really happy with this and our main goal remains to continue to see your children thrive. We continue to attend Early Years training courses to aid in the education and experiences of the children from birth to 5, to assure the brightest future for your children. We invest annually in a training programme which means every staff member and apprentice has open access to 100+ courses relevant to their roles, from safeguarding and first aid to science, music & drama in the early years.

We gain a great deal from family questionnaires, but we also gain a great deal from the children. The nursery staff monitor the views of the children closely by questioning, chatting and observing, and continually make changes to reflect altering views and needs, even with the babies. If an area no longer sparks interest, it will be moved around or changed totally. The attic has a massive array of resources which we rotate depending on the direction the children wish to take their learning or needs. Each new season brings new opportunities allowing the children to help direct their day and direction of learning. We call this Seize the Season and is supported via our EAS link teacher and headed up by Clare.

Choice and freedom to be self-reliant has always been a big part of Nursery life and we believe allowing the children to do simple things such as serve themselves breakfast and tea is important for their development. This is echoed in the preschool transition reports that have been sent off to new schools, with lovely developmental targets being met and exceeded by the children. Every child has a voice at Nursery and are supported as an individual with personal needs and likes, this is reflected in the open play opportunities and choices available to them. All children take part in circle time daily and are encouraged to chat, discuss, and sing to their developmental ability.

The new Curriculum for Wales has been adopted by the Nursery, we like the new curriculum as it covers the six areas of learning and experience, encompasses the 27 statements of what matters, and really places your child at the heart of everything we do. Lisa and Clare are always available for a chat about the curriculum.


During the year we have sent home planting kits, bedtime story kits and a cookery kits as we recognise parental interaction is very important. We hope you enjoyed them! Thank you for your support in dropping the children off at reception at the beginning of the day, this has allowed the children to be more comfortable being separated from family. We will be continuing this going forward and feel the pickups from the child’s room has given a great opportunity to chat more to families and build great relationships.

Our Famly app has proven a great success in being able to message families direct from their group leaders and in keeping information flowing throughout the day regarding nappies, food and sleep times. Going forward we will be looking at more areas of the app we are able to utilise and will keep families informed on any changes. We feel the app has aided the excellent questionnaire scores by families (97%) regarding responsiveness and interaction but we also cherish the personal chats too.

This year we celebrated our 25 year anniversary with 2 massive parties for the children at GoPlay, creating space for families to connect and our team to meet everyone informally. It was great fun! We have also made the huge step of tendering for Flying Start, especially important with the expansion of postcodes coving much of our local area. We are happy so far with the programme which helps to open up extra opportunities for families with regard to developmental support and funding. We are not too impressed with the developmental reporting style and extra paperwork pressures which Flying start has brought however we hope to be part of the change to modernise the systems within Torfaen.

We are very proud to achieve Quality Counts Award – Platinum standard, a quality mark acknowledging our dedication to high quality childcare and early years learning. 5 by Scores on the Doors Torfaen and continue to work towards the Healthy & Sustainable Early Years Award. We also have regular assessments by Torfaen Early Years via the ECKERS & ITERS model and via EAS – the Early Education link teacher. Please speak to Lisa or Nikola about any of these awards.

Nikola continues to act as Chair for Southeast Wales NDNA Network of Nurseries, representing 86 settings in the area at local authority meetings, WG conferences and supporting other managers. Nikola has also been appointed as Wales Trustee for the National Day Nursery Association, representing day care in Wales at a UK level. She also sits as Chair of Friends of Pontypool Town, helping to rejuvenate the town centre for the good of the community. Lisa sits on the Education Appeals Panel, assisting TCBC in schools appeal decisions and has recently taken up an elected seat on the Pontypool Community Council. The Nursery continues to be a member of the Federation of Small Business, National Day Nurseries Association and Childcare Wales.

In all we feel we are operating at a good standard in all areas inspected by CIW and ESTYN. 100% of our staff questioned feel our nursery is a quality nursery, a safe and respectful place to work and the ongoing training to support staff in all areas helps to provide the best education for your children. All staff report they are confident in their responsibilities regarding safeguarding and child protection and have the relevant training they need to keep your children safe and happy.

Please feel free to get in touch to discuss anything detailed in this statement or if you have any further feedback you wish to add. Again, I would like to thank each and every one of you for being the wonderful families you are, being patient when times are busy or a little stressed and so very thoughtful towards the team.

Many thanks from the Management Team – Nikola, Lisa & Clare

Why not come and visit?

We’d love to show you and your little ones around our nursery and answer any questions you may have. To book a place or for further info please get in touch!

Get in touch